Shipping and Delivery Information

Order Fulfilment 

  • Orders typically ship within 1-3 business days
  • Orders placed on Saturdays or Sundays will be processed on Monday
  • We ship to the exact address given by the customer
  • Our company is not responsible for any wrong info or address provided by the customer or any lost/ stolen item
  • Each customer should carefully enter the name with the correct shipping address to avoid delays or confusion
  • If the package returns to us due to wrong address, you should provide the shipping fee again
  • Once the product is shipped, the customer will get the tracking number via mail to allow tracking of the route. Kindly track the item till received
  • If there is any reason for delayed shipment, our representatives will certainly inform the customers 

 Package Safety and Liability

All the shipped orders have become responsibility of USPS. In the rare case when the package is lost, you can contact USPS for resolving the problems you might face. 

Taxes and Duties

Custom authorities signify that we state the value of the order directly on the package. All the applicable customs, fees, taxes, import duties and any other charges are the responsibility of customers. 

Currency Conversions

You can choose the local currency through the currency selector at the top of the website; all the items are priced and charged in US dollars at checkout. The bank that has provided the credit card will determine the exact exchange rate that you have to pay but it should match with the current rate. We Custom PDX is not responsible for any price differences determined by the bank.