Return and Refund Policy

Returning an item to us couldn't be easier. Simply follow the instructions below and we will sort the rest for you as soon as your returned item is received. Don't forget that if you need any help or advice when returning something to us we are always available on the phone, just call us on +1 503 564 7151 or write to us at wecustompdxsales@gmail.com.

As soon as we receive your return we will process your exchange/refund request straight away and send you an email to confirm. We process all returns on the day they are received back to us so we can be as efficient as possible for you. Inquiries for refunds or exchanges must be made within 15 days of the delivery date shown on USPS tracking.

Exchanges will be processed within 2-5 business days after we receive the exchanged item.

Whilst very rare, if you receive an item that is faulty, please get in touch and we will deal with any such issues in an escalated manner.

If you have received your item(s) defective or incorrect:

  • Take a picture of the defective/incorrect item(s)
  • Email the picture of the defective/incorrect item(s) to wecustompdxsales@gmail.com

Further instructions will be given through email.

 

Return Policy

We allow 15 days for returns. If you want to return the product, we will refund the money for the product. The shipping fees will be non-refundable.

We shall reserve the right to restrict exchange of the items purchased from us if customer in any way breaches or misuses this policy. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

 

If you have received your item and would like a refund or exchange:

Email us using the contact form on the 'Contact' page.

Further instructions will be given through email we do not refund the cost of shipping.                                                

Contact Info

Phone Number: +1 503 564 7151

Email: wecustompdxsales@gmail.com

Location: 9585 SW Washington Square Rd, Portland, OR 97223